Warranty

The following applies to Elecbrakes products purchased in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The following applies to Elecbrakes products purchased in New Zealand: If the Consumer Guarantees Act 1993 (‘CGA’) applies, our goods come with guarantees that cannot be excluded except in accordance with the CGA. Where goods fail to comply with a guarantee, you are entitled to a repair, replacement or refund and compensation for reasonably foreseeable loss or damage. You are also entitled to compensation for a reduction in the value of goods where a failure is substantial or cannot be remedied.

In addition to your rights and remedies at law, all Elecbrakes products purchased in Australia and New Zealand are covered by the Elecbrakes Product Warranty. This Product Warranty is provided by:

Elecbrakes Pty Ltd
878 Pacific Highway
Lisarow NSW 2259
Tel: 1300 516 248
Email: [email protected]

What this Product Warranty covers

Elecbrakes warrants that products will be free from defects in materials and workmanship under normal use (as set out in our product documentation) for a period of 2 years from the original date of purchase (‘Warranty Period’).
This Product Warranty applies only to products purchased from Elecbrakes or our authorised resellers. This Product Warranty is for the benefit of end consumers only and does not apply if you have purchased a product for resale.

What this Product Warranty does not cover

This Product Warranty applies only to hardware components (and not software components) of products and does not cover defects or damage caused by: (a) normal wear and tear; (b) accidents; (c) neglect; (d) misuse; (e) alterations; (f) incorrect installation, operation or maintenance (including failure to follow product documentation); (g) disassembly or unauthorised repairs; or (h) external forces such as water damage, excessive force; extreme heat, cold or environmental conditions. This Product Warranty does not guarantee that the operation of products will be uninterrupted or error-free.

How to make claim under this Product Warranty

To make a claim under this Product Warranty, you must:

1. contact us by sending an email to <[email protected]> during the Warranty Period and within 1 month of becoming aware of the defect;
2. provide: (a) your name and contact information; (b) proof of purchase, showing the date and place of purchase from Elecbrakes or our authorised reseller; (c) description of the defect; and (d) any other information we require; and
3. return the product (including all components and accessories) to us by sending it to our nominated address.

Unless we agree otherwise, you are responsible for all costs associated with returning a product to us. We will be responsible for the costs associated with sending you the repaired or replacement product. Products will be at your risk while they are in transit to and from our nominated address.

Elecbrakes may reject claims under this Product Warranty that are not made in accordance with these terms. Nothing in this Product Warranty limits or otherwise affects your statutory rights.

What we will do under this Product Warranty

If we assess that a product returned during the Warranty Period has a defect covered by this Product Warranty, we will at our cost and option: (a) repair the defective product; (b) replace the defective product; or (c) give you a refund of the original purchase price of the defective product.

Defective products may be replaced with equivalent refurbished products. Refurbished parts may be used to repair defective products. Repaired or replaced products will be covered under this Product Warranty for the remainder of the original Warranty Period (replacement or repair does not extend the original Warranty Period). Returned products and parts that have been replaced will become our exclusive property.

If we determine that a returned product is in satisfactory working order, we may require you to: (a) reimburse our reasonable costs of inspecting and testing the product; and (b) pay the costs of returning the product to you.

Additional terms

The provisions of this Product Warranty cannot be modified or extended by Elecbrakes’ employees, agents, distributors or resellers or any other person.

If any provision of this Product Warranty is invalid or unenforceable, it must be read down to the point of severance (if necessary) and does not affect the remaining provisions.

To the maximum extent permitted by law, Elecbrakes will not be liable for any failure or delay in meeting its obligations under this Product Warranty to the extent that this is due to circumstances beyond its reasonable control.

The benefits given to you by this Product Warranty are in addition to other rights and remedies you have under law in relation to products to which this Product Warranty relates.